Refund Policy

Eligibility for Returns:

Returns accepted at our discretion. Only full boxes can be returned.

Please email us to see if we can help.

Non-Returnable Items:

We do not accept returns for End of Line/Clearance items, Special Order items, or Made to Order/Bespoke items.

Return Process:

To initiate a return, please contact us to obtain a pre-authorised returns number. This number must be clearly indicated on all returned packages, crates, and pallets.

Packaging Returns:

Properly package all returns to prevent damage during transit. We recommend taking a photograph of the items before dispatch for documentation in case of carrier-related issues. Ensure the returns number is visible on all packaging.

Return Period and Restocking Fee:

You have 14 days from receipt or collection of your goods to return them.

A carrier uplift charge and restocking fee will apply in all cases.

Thank you for your cooperation.